Clear tenant communication at every scale

Replace traditional emails, phone calls, and more with AI-powered tickets that help residents find answers faster.

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HCHousing Corp.
TDTyler de RijkLandlord
Recurring kitchen sink leaks Four plumbing tickets created over seven weeks describe leaks beneath kitchen sinks at Riverside Court, suggesting a shared supply-line issue rather than isolated repairs.
75Total Tickets
6Need attention
3Due today
2Overdue
Search tickets...
Newest created
Filters
Detect pattern
Columns
Compact view
StatusTicketDescriptionReporterCreated
In progress
NewElevator door closes slowly on the third floor #T3E3V2 · Elevator

Open
Water leak spreading beneath kitchen sink cabinet #TTKCE8 · Plumbing

Open
Hallway ceiling light flickers throughout the evening #T9PGZF · Electrical

Resolved
Front entrance intercom audio restored after inspection #T47N8E · Access

Open
Water pooling underneath kitchen cabinet beside shared riser #TQ4CJC · Plumbing

In progress
Waste room access door does not release completely #T9F5YF · Access

Resolved
Kitchen sink connection dripping continuously since this morning #TX4GHK · Plumbing

Open
Living room heating does not reach selected temperature #TNNRAH · Heating

Open
Damp cabinet base after recurring kitchen pipe leak #TAJEDN · Plumbing

Resolved
Balcony drain cleared after overnight rainfall #TBJ9F7 · Drainage

Open
Laundry room ventilation remains noisy after use #T4K9HK · Ventilation

Less chasing, clearer updates

Housing teams receive many repeated requests, while some only need a clear answer. Sicket helps residents find information sooner, can reduce avoidable duplicate tickets, and keeps building updates easier to follow.

Where workload grows

Long waits for updates

Tenants reach out again when they get no updates.

Repeated questions

Staff lose time answering the same question in different places.

No clear follow-up

It is hard to see what is known, what is new, and what needs attention next.

What changes with Sicket

One place for follow-up

Tickets, updates, and announcements stay in the same workflow.

Less back-and-forth

Known answers and updates appear before ticket submission.

Faster, clearer communication

Staff keep residents informed without extra chasing.

Tenant happiness and landlord workload after Sicket 100% 75% 50% 25% 0% Started using Sicket Tenant happiness Landlord workload

Illustrative direction, not measured customer results.

What Sicket handles

Tenant ticketing software for housing organizations that need clearer resident communication and less scattered follow-up.

Structured tenant tickets

Keep personal tickets private, shared community building tickets visible, and allow anonymous reporting when residents want to hide their identity from other tenants.

AI-assisted intake

Guides residents through an intuitive ticket flow designed for different ages and levels of digital confidence. AI applies category and priority and helps staff draft replies.

Duplicate and pattern detection

Use AI-assisted matching to catch repeated community tickets, surface related tickets, and spot recurring building themes earlier.

Announcements and newsletters

Send newsletters, maintenance updates, urgent notices, and recurring resident communication with rich media and a built-in email previewer.

News & Updates

Publish news articles with scheduled publishing and optional email delivery.

Knowledge Base

New

Publish recurring answers, move building-specific entries with import and export, and surface relevant guidance during ticket creation.

Reducing workloads with AI

Sicket uses AI for practical housing communication tasks: reducing duplicate work, improving intake quality, and helping teams respond with more context.

Show useful information before ticket creation

After a resident enters their ticket information, Sicket recommends relevant active incidents, announcements, and knowledge base entries.

Ticket information entered by resident No hot water this morning The hot water stopped working around 07:30 this morning, and every tap in the apartment is still cold.
Sicket found related information
Active incident
Hot water outage at Riverside Court

Staff are already aware of this issue and are actively updating the incident.

Announcement
Hot water maintenance today

Residents were informed about a planned interruption from 10:00 to 12:00.

Knowledge base
What to do when there is no hot water.

Check whether every tap is affected and note any boiler error code shown in your home.

Avoid duplicate tickets before submitting

Before any personal or community ticket is submitted, Sicket shows similar community tickets from the same building.

Ticket information entered by resident Front entrance intercom crackling Riverside Court · Main entrance
A similar ticket already exists

The resident sees the existing community ticket before deciding whether another ticket is needed.

#TEC6TY
Entrance intercom makes distorted sounds

Visitors can call from the lobby, but residents hear loud static through the intercom.

Access & Security M. Visser
Medium

AI-assessed category and priority

Sicket assigns the final category and priority from the resident's ticket information when the ticket is created.

#TVN8QF
Burning smell from kitchen extractor

A burning smell starts when the extractor runs and becomes stronger after a few minutes.

Ventilation A. Jansen
High
AI-assessed ticket fields

Sicket uses the ticket title, description, location, building context, and other submitted details.

AI priorityHigh AI categoryVentilation

Detect recurring issues across tickets

Sicket checks new and updated tickets for recurring issues and lets staff start a deeper scan when needed.

Tickets · Riverside Court
Pattern detected Four plumbing tickets in Riverside Court point to the same supply-line issue.
Pattern review

Recurring kitchen sink supply-line leaks across several units

Summary

Four tickets from different units describe leaks beneath kitchen sinks over seven weeks, indicating a shared maintenance issue.

Likely cause

Aging or loose supply-line connections beneath kitchen sinks, potentially compounded by worn seals and inconsistent preventive inspection across units.

Building
Riverside Court
Category
Plumbing
Tickets in pattern
4

AI features can be individually disabled across the organization by the admin in the dashboard settings. See how user data is processed for AI features.

Better communication workflows

Sicket brings ticket intake, follow-up, updates, and knowledge together in one flow.

01
01

Residents submit tickets in one place

Clear, guided steps make intake approachable for residents of different ages and levels of digital confidence, while personal tickets stay private and community tickets stay shareable.

02
02

AI surfaces likely answers first

Sicket can show relevant knowledge base entries and active announcements before the resident creates another ticket.

03
03

Duplicates are caught earlier

Potential matches from existing community tickets are shown before submission, helping residents avoid an unnecessary duplicate ticket.

04
04

Staff start with better context

Sicket applies an AI-assessed category and priority, while staff continue the workflow inside the right building scope.

05
05

Updates stay coordinated

Staff can create announcements or news updates to quickly share information, or keep important information available long term.

06
06

Knowledge compounds over time

The knowledge base captures recurring answers and analytics reveal where resident communication or building follow-up still needs work.

New Knowledge Base

A new Knowledge Base for useful information

Publish trusted answers once, transfer them between buildings, and let Sicket suggest them before another ticket is sent. Available on Professional plans and above.

  • Publish recurring answers once.
  • Import and export entries between buildings.
  • Let AI suggest them during ticket creation.
  • AI automatically assigns categories and tags
Published answers
3 entries

What to do if you lose your keys

Contact your housing team and include your building and unit so replacement access can be arranged safely.

Access & Security

What to do in case of a water leak

Shut off the nearest water supply when it is safe, then share the location and severity of the leak.

Repairs & Maintenance

How to dispose of bulky waste

Check the collection schedule and designated drop-off point before placing large items outside.

Waste & Disposal

Built for teams that need oversight

The same workflow works for independent owners, delegated landlord setups, and larger housing portfolios.

For independent owners and small teams

Starter keeps tickets, announcements, and news in one place without adding extra account layers or complex setup.

  • Tickets, announcements, and news stay in one workflow
  • 1 building, 10 tenants, and 1 GB attachment storage
  • Self-serve onboarding and account management

Tickets overview

All buildings
Compact view
23
Ongoing Tickets
8
Personal
15
Community
Open
Leaking faucet in bathroom
#T8EQ5N · Plumbing
Personal
In progress
Front entrance intercom crackling
#TC6TYA · Access
Community

Analytics overview

All buildings
7 days 30 days
40
Tickets created in this period
Week 1 Week 2 Week 3 Week 4
40 tickets
Open 5
In Progress 3
Resolved 32

For delegated teams and larger portfolios

Professional adds landlord workflows, analytics, and the new knowledge base. Also available for self-serve onboarding.

  • Up to 5 buildings, 500 tenants, and 5 landlords
  • Assign landlords to buildings while admins keep the full overview
  • Analytics overview of your entire organization, or building scoped
  • Track landlord performance with open and resolved ticket insights

Secure contractor handoffs

Share selected ticket or incident details through a protected, view-only link with a separate access code.

  • Share only the records and supporting details needed for the work
  • Keep unrelated tickets, buildings, residents, analytics, and settings out of view
  • Preview shared information, set an expiry, download a PDF, or revoke access

Contractor cases

Protected ticket and incident packets shared with external specialists.

3 cases
Active
Plumber
Shared kitchen supply inspection

Inspect the recurring loss of water pressure reported in three units.

Riverside Court Incident #TINC42
8 Sep 2 opens
Active
Elevator
Lift door safety check

Review the door sensor issue and confirm the next maintenance step.

Harbor View Ticket #TTKCE8
6 Sep 1 open
Expired
Locksmith
Front entrance lock replacement

Replacement brief for the shared entrance lock and access schedule.

Parkside House Ticket #TQ4CJC
28 Aug 4 opens

View-only access. No Sicket account required.

Plans that fit you

Sicket fits into a building workflow with little setup and focuses on communication, so existing operational systems can stay in place.

Starter

Self-serve for one-building housing teams

EUR 49 /month
Get started
  • 1 building
  • Up to 10 tenants
  • Personal and community tickets
  • Announcements, newsletters, and news and updates
  • 1 GB attachment storage
  • Landlord accounts
  • Observer accounts
  • Knowledge Base
  • Analytics
Most Popular

Professional

Self-serve for growing portfolios with landlord workflows

EUR 249 /month
Get started
  • Everything in Starter
  • Up to 5 buildings
  • Up to 500 tenants
  • Up to 5 landlords
  • Up to 10 observers
  • Knowledge base with up to 100 entries
  • Analytics and reporting
  • 50 GB attachment storage

Enterprise

Custom rollout, billing, and support for larger or more complex housing portfolios

Custom
Contact sales
  • Custom building, tenant, and landlord capacity
  • Configurable Observer access
  • Knowledge base and analytics at portfolio scale
  • Commercial onboarding and rollout support
  • Custom billing and contract support
  • Sales-led only

Review the Billing & Subscriptions page for more information.

Built for privacy, accountability, and operational trust

Housing communication touches residents, buildings, and sensitive service history. Sicket is designed to keep that work structured, permissioned, and easier to govern as you grow.

Built for GDPR compliance

Scoped access, retention controls, privacy-rights workflows, vendor transparency, and anonymous-ticket settings can support GDPR obligations.

Privacy

Role-based and mobile-friendly

Organization admins, landlords, and tenants each work inside the right scope, with building-specific views, resident-safe communication defaults, and mobile-friendly access for day-to-day use.

Security

Documented vendors and operational history

Audit history and a public subprocessor list give customer teams clearer information about how the service is operated.

Subprocessors

Clear data-processing information

Public policies explain controller and processor roles, AI vendor use, website analytics, and the choices available before optional cookies are used.

Cookie policy

Frequently asked questions

Short answers for housing owners and operators evaluating Sicket for tenant tickets, resident communication, and AI-assisted workload reduction.

What is Sicket?

Sicket is a housing communication platform for housing owners, housing organizations, landlords, and portfolio operators. It brings tenant tickets, announcements, news, people management, invitations, and knowledge into one workflow. Read more on our About page.

How does Sicket reduce staff workload?

Sicket reduces repeated work by structuring ticket intake, separating personal and community tickets, surfacing relevant knowledge base answers and announcements, showing similar community tickets before submission, and helping teams spot recurring building patterns.

Can Sicket work for both one building and larger portfolios?

Yes. Starter is designed for one-building teams, Professional supports growing portfolios with landlord workflows, and Enterprise is available for larger or more complex rollouts. See Pricing and Billing for plan details.

Does Sicket support landlord collaboration?

Yes. Professional and Enterprise support landlord accounts with building-scoped access, while organization admins keep the full portfolio overview. Starter plan does not include landlord accounts.

Is Sicket approachable for residents with different levels of digital experience?

Sicket is designed to be approachable across age groups and levels of technical confidence. Its assisted intake uses clear steps and can surface relevant incidents, announcements, Knowledge Base entries, and similar community tickets before a resident submits their ticket.

Can stakeholders receive read-only access?

Yes. Observer access gives selected owners, board members, auditors, asset managers, and other stakeholders read-only visibility across assigned buildings. Operational controls, People rosters, private conversations, internal notes, attachment contents, and personal-ticket identities remain restricted.

How does Sicket support GDPR compliance?

Sicket provides controls that can support GDPR obligations, including role- and building-scoped access, privacy-rights workflows, configurable retention, audit history, and transparent vendor information. GDPR compliance also depends on each customer's legal basis, contracts, policies, configuration, and use of resident data. Read more in our Privacy, Security, and Subprocessors pages.

Is the Knowledge Base included?

The Knowledge Base is available on Professional and Enterprise. Housing teams can publish recurring answers once, reuse them during ticket intake, and export and import building-specific entries when moving trusted guidance between buildings. See Billing for plan availability.

Can contractors receive work context without a Sicket account?

Yes. Authorized staff can create a temporary, view-only Contractor Case from a ticket or incident and choose what information is shared. Sicket sends a protected link and separate access code, while unrelated buildings and records remain unavailable. Read how Contractor Cases work.

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